Man With A Van Fulham Terms and Conditions

These Terms and Conditions apply to all bookings made with Man With A Van Fulham and govern the provision of removal, transport, loading, unloading, courier-style moving, and related services. By confirming a booking, the customer agrees to be bound by these terms. For the purposes of these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “the customer” mean the person or business making the booking or receiving the service. These terms are intended to be fair and clear, setting out the responsibilities of both parties before, during, and after the move.

Our Fulham man and van service is designed to support domestic and commercial moves, furniture transport, single-item deliveries, and similar assignments where flexible vehicle and labour support is required. The exact scope of the service will depend on the information provided at the time of booking, including item type, access conditions, parking restrictions, floors, and any special handling requirements. It is your responsibility to provide accurate and complete details so that we can allocate suitable resources and plan the job properly.

These terms should be read alongside any written quotation, booking confirmation, invoice, or message exchange relating to your job. If any part of a quotation differs from these Terms and Conditions, the specific booking confirmation will apply only to the extent that it clearly states otherwise. We may update these terms from time to time to reflect changes in law, operational procedures, or service standards, and the version in force at the time of booking will normally apply to that job.

Booking Process

Bookings are accepted subject to availability and confirmation by us. A booking request may be made by phone, email, online form, or any other method we make available from time to time. A booking is only considered confirmed when we have acknowledged it and, where required, received a deposit or advance payment. Until confirmed, no vehicle, team member, or time slot is reserved exclusively for you.

When requesting a booking for Man With A Van Fulham, you must provide accurate information including, where relevant, collection and delivery addresses, access details, the nature and quantity of items, estimated load size, preferred date and time, and any items requiring dismantling, reassembly, or special care. If the information changes before the job takes place, you must tell us as soon as reasonably possible. We reserve the right to amend the price, timing, vehicle size, or staffing levels if your original information was incomplete or inaccurate.

We may decline or cancel a booking request if the job is unsafe, unlawful, impractical, outside our service capability, or otherwise unsuitable. Examples may include restricted access that cannot reasonably be managed, items requiring specialist equipment not agreed in advance, or a request that would expose staff, property, or third parties to unreasonable risk. Where possible, we will explain the reason for refusal and, if appropriate, suggest alternatives.

Payments and Charges

Our prices may be based on time, distance, vehicle size, labour required, waiting time, access complexity, parking conditions, and any additional services requested. Quotations are usually based on the details supplied at the time of enquiry and may change if the actual service differs materially from what was described. Unless expressly stated otherwise, quotes are exclusive of additional charges that arise because of delays, extra loading, congestion, limited access, or additional items.

Payment terms will be confirmed at booking or on the invoice. Unless otherwise agreed, payment is due immediately upon completion of the job and before unloading is completed or goods are released, where this is operationally necessary. We may require a deposit, part payment in advance, or full prepayment for certain bookings. Accepted payment methods may include bank transfer, card payment, or cash, subject to availability and any applicable processing conditions.

If payment is not made on time, we reserve the right to charge reasonable recovery costs, interest, or administrative fees to the extent permitted by law. We may suspend further work, withhold delivery of goods, or retain items in our vehicle or storage area until outstanding sums are paid in full, provided we act lawfully and reasonably. Any dispute about an invoice must be raised promptly and in good faith, and undisputed amounts remain payable by the due date.

Cancellations, Delays, and Rescheduling

You may cancel or reschedule a booking by giving reasonable notice. If you cancel too close to the agreed time, we may charge a cancellation fee to reflect time reserved, staff allocated, fuel costs, and other losses. The amount of any cancellation fee will depend on how much notice is given and the resources already committed. Where a deposit has been paid, we may retain all or part of it to cover genuine costs, unless the law requires otherwise.

If you are unable to proceed with the job on arrival because of missing access, absent keys, incorrect address details, unsafe conditions, or a failure to prepare the property or items as agreed, the booking may be treated as a late cancellation or failed attendance. In such circumstances, we may charge for wasted time and reasonable expenses. Similarly, if you request a delay after the vehicle or team has arrived, we may charge waiting time or offer a revised schedule subject to availability.

We will use reasonable efforts to arrive within the estimated time window, but collection and delivery times are not guaranteed unless we specifically agree a fixed time commitment. Traffic, weather, road closures, vehicle issues, operational delays, and events outside our control may affect timing. We are not liable for losses caused by ordinary delays unless they result from our negligence or breach of contract. If a delay becomes significant, we will aim to keep you informed and, where practical, offer a revised arrangement.

Customer Responsibilities

You must ensure that all items are suitably packed, labelled, and ready for safe handling unless we have explicitly agreed to pack or prepare them. Fragile items should be protected in appropriate packaging, and any goods with sharp edges, leaks, loose parts, or unstable contents must be disclosed in advance. Heavy or awkward items should be identified clearly, especially if stairs, lifts, narrow corridors, or restricted turning space are involved. Our team may refuse to move items that are unsafe to handle in the condition presented.

You are responsible for obtaining any permissions, permits, building access arrangements, parking arrangements, or third-party approvals needed for the job. This includes checking whether your property management, local authority, or other relevant party imposes rules affecting loading, unloading, vehicle stopping, or lift use. If you fail to secure the necessary arrangements, any resulting delay, extra cost, or inability to complete the service may be charged to you. A Fulham man and van service depends on practical access, and the customer must make reasonable arrangements to avoid disruption.

You must not include prohibited, illegal, dangerous, or undisclosed items in the load. If you fail to identify hazardous materials, plants, perishables, cash, documents of special value, or items subject to licensing or storage restrictions, we may refuse to transport them. You remain responsible for ensuring that all goods comply with applicable law and that no item in the load creates risk to people, property, the vehicle, or the environment.

Liability and Insurance

We will take reasonable care when handling your goods, but our liability is limited to the extent permitted by law. We are not responsible for loss or damage caused by matters outside our reasonable control, including poor packaging, inherent weakness, wear and tear, pre-existing damage, or customer instructions that override our advice. Items made from glass, mirrors, antiques, electronics, artwork, or other delicate materials may require special handling, and you should tell us about their condition before the job begins.

Unless we have specifically agreed in writing to provide packing services or dismantling work, we are not liable for damage arising from inadequate packing, hidden defects, or unstable assembly. If you ask us to move items that are already damaged or structurally weak, you accept the risk that such goods may deteriorate further during transit. We may inspect items before loading and may decline to move anything that appears unsafe or likely to cause damage.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to that, our total liability for any claim arising out of one booking will normally be limited to the amount paid for the service concerned, unless the law requires a different measure. We recommend that customers consider their own insurance for goods of high value, since standard service charges do not reflect full replacement value.

Waste Regulations and Disposal

Where our service includes removal of unwanted items, waste, or rubbish, you must tell us exactly what is to be removed and whether it is household waste, bulky waste, recyclable material, electrical equipment, furniture, or other controlled items. We will only remove and dispose of waste in accordance with applicable waste management law, environmental rules, and lawful transfer requirements. We may decline any load that appears mixed, hazardous, contaminated, or improperly described.

You must not ask us to dispose of waste illegally, to dump items at an unauthorised location, or to disguise regulated waste as general rubbish. If a waste transfer note, receipt, or other record is required, we may provide it where appropriate and may ask you for information needed to complete it. You acknowledge that waste disposal may involve additional costs, especially for bulky, electrical, or special-category items, and that such charges will be added to the booking where applicable.

If items handed over for disposal are later found to contain prohibited substances or hazardous materials, you will be responsible for all resulting losses, claims, costs, fines, and expenses, to the fullest extent permitted by law. We may notify the relevant authorities if we reasonably suspect unlawful disposal, fly-tipping, or the concealment of controlled waste. Man with van Fulham waste-related services are provided only on the basis of lawful, accurate declarations from the customer.

Property, Access, and Third Parties

We will take reasonable care not to damage walls, floors, doors, lifts, or fixtures during loading and unloading, but normal movement in tight spaces can create a risk of minor scuffs or marks. You should protect vulnerable surfaces where necessary and inform us of any particular access concerns. If a building manager, landlord, concierge, or third party imposes restrictions, you are responsible for complying with those rules and for securing any required approvals.

Our staff may refuse to enter premises or use access routes that they consider unsafe, unlawful, or unsuitable. This may include unlit areas, unstable stairs, contaminated spaces, or paths obstructed by loose items. If access is not reasonably safe, we may pause the job, request that conditions be improved, or cancel the service. Any waiting time, redirection, or additional labour arising from access problems may be charged to you.

Where goods are to be delivered to a third party, you remain responsible for ensuring that the recipient is available and authorised to accept them. If no one is available to receive the goods and we cannot leave them safely, we may return them, store them temporarily, or seek further instructions, with any additional costs payable by you. Title to goods does not transfer to us unless otherwise agreed in writing.

Force Majeure, Complaints, and General Terms

We are not liable for failure or delay in performing our obligations where the failure arises from events beyond our reasonable control, including severe weather, traffic incidents, strikes, emergency restrictions, fire, flood, breakdown, or public authority action. In such cases, we may postpone, reschedule, or cancel the booking without liability for consequential loss, though we will act reasonably and communicate as soon as practicable.

If you have a complaint about the service, you should raise it promptly so we can investigate while the details are fresh. We may ask for photographs, inventory details, delivery notes, or other evidence. Any claim must be made within a reasonable time and in any event as soon as reasonably possible after the issue arises. Failure to notify us promptly may affect our ability to investigate and resolve the matter fairly.

If any part of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect. No waiver of any term will operate as a continuing waiver, and any failure by us to enforce a right will not prevent us from doing so later. These terms constitute the entire agreement between the parties in relation to the relevant booking, subject to any specific written variations agreed in advance.