Privacy Policy

Man With a Van Fulham Privacy Policy

This Privacy Policy explains how Man With a Van Fulham collects, uses, stores, and protects personal data relating to our customers and prospective customers in the Fulham area. It is intended to be transparent and compliant with the UK General Data Protection Regulation and relevant data protection legislation. This Privacy Policy applies to all services provided by Man With a Van Fulham and to all individuals who engage with us as customers in the Fulham area.

Who We Are and Scope of This Policy

Man With a Van Fulham is a local transport and removal service provider operating in the Fulham area. In this Privacy Policy, references to we, us, and our refer to Man With a Van Fulham as the data controller. As data controller, we determine the purposes and means of processing your personal data.

This Policy applies to all personal data we collect from individuals who use or enquire about our services, including domestic and business customers, and to any other person whose data we process in connection with providing our services in the Fulham area.

Types of Personal Data We Collect

We only collect personal data that is necessary to deliver our services and run our business. The types of personal data we may collect include:

Identification and contact details such as name, title, address, collection and delivery addresses, email address, and contact preferences.

Booking and service details such as date and time of the booking, type of service required, property access information, inventory or description of items to be moved, and any special instructions.

Communication records such as information you provide when you contact us by phone, online form, or other communication channel, including enquiries, feedback, complaints, and any follow up correspondence.

Payment and transaction information such as amounts charged, payment method used, payment confirmations, and billing history. We do not store full payment card details; these are handled by our chosen payment processors.

Technical and usage data such as basic information arising from your use of our website or digital services, for example the date and time of your visit, pages viewed, and general device or browser information, where this is collected.

How We Collect Personal Data

We collect personal data in several ways, including:

Directly from you when you contact us to request a quote, make a booking, confirm or amend details, or give feedback or raise a concern.

Through our website, contact forms, or other online tools you use to send us information or queries.

During the provision of services, such as when our team attends a property and confirms details related to the move or transport.

From third parties where lawful and appropriate, such as referrals from business partners or comparison platforms, strictly for the purpose of providing our services.

Lawful Basis for Processing Your Data

We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:

Contract: We process data that is necessary to enter into a contract with you or to perform a contract with you. This includes handling bookings, providing quotations, arranging and delivering removal or transport services, and managing payments.

Legal obligation: We may process your data to comply with legal obligations, such as record keeping, tax and accounting requirements, or responding to lawful requests from regulatory or law enforcement authorities.

Legitimate interests: We may process data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. This may include managing and improving our services, dealing with enquiries or complaints, protecting our business from fraud or misuse, and maintaining appropriate business records.

Consent: Where we rely on your consent, for example for certain types of marketing communications, we will clearly explain what we are asking consent for and you can withdraw consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotations, confirm bookings, plan routes and resources, and deliver our removal and transport services in the Fulham area.

To communicate with you about your enquiry, booking, changes to your service, or matters relating to safety, access, or timing.

To process payments, issue invoices or receipts, and maintain accurate financial records.

To manage customer relationships, handle feedback, and resolve complaints or disputes.

To improve our services and internal processes, including quality assurance and staff training, using aggregated or anonymised data where possible.

To meet legal, regulatory, and insurance obligations and to protect our rights, property, and the safety of our staff and customers.

Data Sharing and Use of Processors

We do not sell your personal data. We may share your personal data with trusted third parties where this is necessary for the purposes described in this Privacy Policy, including:

Service providers acting as data processors, such as payment processing providers, accounting and bookkeeping service providers, information technology and hosting providers, and providers of communication tools.

Professional advisers, such as auditors, legal advisers, or insurance providers, where such information is reasonably required to provide their services to us.

Regulatory bodies, law enforcement agencies, or other authorities where we are legally required to do so or where it is necessary to protect our legal rights or the rights of others.

Whenever we use data processors, we ensure that appropriate contractual safeguards are in place to protect your personal data and to ensure that it is processed only in accordance with our instructions and applicable law.

International Data Transfers

Our primary operations are based in the United Kingdom. If we use service providers that transfer or store personal data outside the United Kingdom or the European Economic Area, we will take appropriate steps to ensure that your personal data receives an adequate level of protection. This may include using standard contractual clauses or relying on adequacy regulations where applicable.

Data Retention

We keep your personal data only for as long as it is necessary for the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

Booking and service records, including basic contact details and service information, are generally retained for defined periods in line with limitation periods for legal claims and regulatory requirements.

Financial records, such as invoices and transaction records, are retained for the periods required by tax and accounting legislation.

Where personal data is no longer needed, we will delete it or anonymise it so that you can no longer be identified from it.

Data Security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Measures may include controlled access, secure storage, and limiting personal data access to staff and processors who need it to perform their duties and who are subject to confidentiality obligations.

Your Data Protection Rights

Under data protection law, you have several important rights in relation to your personal data. Subject to certain conditions and exemptions, you have the right to:

Access your personal data and receive information about how it is processed.

Request correction of inaccurate or incomplete personal data.

Request deletion of your personal data where there is no longer a legal basis for us to continue processing it.

Object to certain types of processing, including processing based on our legitimate interests and processing for direct marketing.

Request restriction of processing in certain circumstances, for example while we verify the accuracy of your data.

Request the transfer of your personal data to you or to another service provider, where technically feasible and where the processing is based on consent or contract and carried out by automated means.

Withdraw consent at any time where we rely on consent to process your data, without affecting the lawfulness of processing before consent was withdrawn.

You also have the right to lodge a complaint with a supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns.

Privacy of Children

Our services are not directed at children and we do not knowingly collect personal data relating to children. If we become aware that we have inadvertently collected personal data about a child, we will take steps to delete such information as soon as reasonably possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updated version will be made available through our usual communication channels and will take effect from the date of publication.

Contacting Us About Privacy

If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact methods provided on our usual customer communication channels. Please include enough information for us to identify you and respond to your request efficiently.