Terms and Conditions

Man With a Van Fulham Terms and Conditions

These Terms and Conditions govern the provision of removal and transport services by Man With a Van Fulham. By making a booking, using our man and van services, or allowing our staff to handle your goods, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man With a Van Fulham, the provider of removal and related services.

1.2 "Customer" means any individual, partnership, company, or organisation that books or uses our services.

1.3 "Services" means all man and van, removal, relocation, transport, loading, unloading, and related services supplied by the Company.

1.4 "Vehicle" means any van or other vehicle used by the Company to provide the Services.

1.5 "Goods" means all items, belongings, furniture, boxes, equipment, and any other property entrusted to the Company for the purpose of the Services.

1.6 "Premises" means any collection or delivery address, property, or location where the Services are to be carried out.

2. Scope of Services

2.1 The Company provides man and van services, including local household moves, small office moves, furniture transport, student moves, and collection and delivery of items within the Company’s operational area.

2.2 The exact scope of the Services, including the number of staff, size of vehicle, estimated duration, and locations, will be agreed at the time of booking based on the information supplied by the Customer.

2.3 The Company does not undertake specialist removal services such as heavy machinery moves, industrial relocations, or any activity requiring specific licences or specialist equipment, unless expressly agreed in writing in advance.

3. Booking Process

3.1 Bookings for man and van and removal services must be made directly with the Company. A booking is only considered confirmed when the Company has provided written or verbal confirmation and, where required, received any applicable deposit.

3.2 The Customer is responsible for providing complete and accurate information at the time of booking, including:

(a) Full collection and delivery addresses

(b) Details of any access issues such as stairs, lifts, parking restrictions, or narrow streets

(c) An accurate description and approximate quantity of Goods

(d) Any particularly large, heavy, fragile, or high-value items

3.3 The Company reserves the right to amend the quoted price or cancel the booking if the information provided by the Customer is incomplete, inaccurate, or significantly different from the actual requirements on the day of the move.

3.4 Provisional dates and times are subject to availability. The Company will use reasonable efforts to meet the Customer’s preferred schedule but does not guarantee the availability of specific time slots until the booking is confirmed.

4. Quotes and Prices

4.1 All quotes are based on the information provided by the Customer and are typically calculated using factors such as distance, estimated time, size of vehicle required, number of staff, and nature of the Goods.

4.2 Unless otherwise stated, quotes do not include:

(a) Parking fees, tolls, congestion or clean air zone charges

(b) Storage charges

(c) Packing materials or packing services

(d) Disassembly or reassembly of furniture

4.3 If, on the day of the move, the job takes longer than reasonably expected due to circumstances outside the Company’s control, additional time may be charged at the Company’s standard hourly rate.

4.4 All prices are given in pounds sterling. The Company reserves the right to alter its rates from time to time. Price changes will not affect bookings that have already been confirmed.

5. Payments and Deposits

5.1 The Company may require a deposit to secure a booking. The deposit amount and due date will be communicated to the Customer at the time of booking.

5.2 Unless otherwise agreed, the balance of the charges is payable on or before completion of the Services on the day of the move.

5.3 Payment methods accepted will be confirmed by the Company. The Customer is responsible for ensuring that cleared funds are available when payment is due.

5.4 If payment is not made when due, the Company reserves the right to:

(a) Suspend or cease provision of Services

(b) Retain possession of Goods until full payment is received, to the extent permitted by law

(c) Charge interest on overdue sums at the statutory rate, accruing daily until payment is received in full

6. Cancellations and Changes

6.1 The Customer may cancel or amend a booking by giving notice to the Company.

6.2 If the Customer cancels the booking, the following cancellation charges may apply:

(a) Cancellation more than 72 hours before the scheduled start time: deposit may be refunded or credited at the Company’s discretion

(b) Cancellation between 24 and 72 hours before the scheduled start time: the Company may retain all or part of the deposit

(c) Cancellation less than 24 hours before the scheduled start time or on the day of the move: the Company may charge up to 100 percent of the estimated job value

6.3 If the Customer requests a change of date, time, or details, the Company will use reasonable efforts to accommodate the request but cannot guarantee availability. The Company may treat significant changes as a cancellation and new booking, which may result in additional charges.

6.4 The Company reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, including but not limited to vehicle breakdown, severe weather, accidents, illness, or legal restrictions. In such cases, the Company will endeavour to offer an alternative date or time or provide a refund of any deposit paid. The Company will not be liable for any indirect or consequential losses arising from such cancellation or postponement.

7. Customer Responsibilities

7.1 The Customer must ensure that:

(a) All Goods are properly packed and secured, unless packing has been specifically booked as part of the Services

(b) Fragile items are clearly marked and adequately protected

(c) All Goods are ready for loading at the agreed start time

(d) Adequate access is available at all Premises, including suitable parking arrangements for the Vehicle where reasonably possible

7.2 The Customer is responsible for obtaining any necessary permits, permissions, or authorisations required for parking or access at the Premises.

7.3 The Customer or an authorised representative must be present at both the collection and delivery locations to provide instructions, ensure that the correct Goods are loaded and unloaded, and sign any relevant documentation.

8. Goods That Cannot Be Carried

8.1 The Company will not carry, and the Customer must not present for removal or transport, any of the following:

(a) Illegal or stolen goods, drugs, or contraband

(b) Firearms, weapons, or ammunition

(c) Explosives, flammable, corrosive, or hazardous materials

(d) Live animals or plants requiring special transport conditions

(e) Perishable goods that may deteriorate in transit

(f) Cash, securities, or valuable documents

(g) Items of exceptional value including jewellery, precious metals, artwork, or antiques, unless agreed in writing in advance

8.2 If such prohibited goods are transported without the Company’s knowledge, the Company shall not be liable for any loss or damage in relation to those goods, and the Customer will indemnify the Company against any claims, damages, or penalties arising as a result.

9. Waste and Rubbish Regulations

9.1 The Company is not a licensed waste carrier and does not provide general rubbish removal services or disposal of household refuse unless expressly agreed in advance in compliance with applicable regulations.

9.2 The Customer must not request or permit the Company to remove or dispose of items that constitute regulated waste, including but not limited to controlled household waste, electrical appliances requiring special disposal, or hazardous substances, unless the Company has agreed and is lawfully able to do so.

9.3 Where the Company agrees to transport items to a recycling centre or authorised facility, the Customer remains responsible for ensuring that the items are lawful to dispose of and for paying any associated charges levied by third parties.

9.4 The Customer is responsible for complying with all applicable waste and environmental laws. The Company reserves the right to refuse to carry items that it reasonably believes may breach such regulations.

10. Liability for Loss or Damage

10.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss or damage to Goods or property is subject to the limitations set out in this clause.

10.2 The Company will not be liable for:

(a) Loss or damage arising from the Customer’s failure to pack items properly

(b) Damage to goods that were already defective, worn, or fragile beyond normal handling

(c) Normal wear and tear, minor scratches, or scuffs that may occur during handling and transport

(d) Loss or damage arising from inaccurate information provided by the Customer

(e) Loss of profits, loss of use, or any indirect or consequential losses

10.3 The Customer must inspect Goods and premises as soon as reasonably possible after completion of the Services. Any loss or damage that the Customer believes was caused by the Company must be reported to the Company in writing as soon as reasonably practicable, and in any event within a reasonable period.

10.4 Where the Company is found liable for loss of or damage to Goods, such liability shall be limited to the reasonable cost of repair or replacement of the affected items, taking into account their age and condition, and subject to any applicable overall monetary limit communicated by the Company.

10.5 The Company shall not be liable for any delay in completing the Services caused by events beyond its reasonable control, including but not limited to traffic, accidents, severe weather, or restrictions imposed by third parties.

11. Insurance

11.1 The Company maintains insurance cover appropriate for a man and van removal service in the United Kingdom, subject to the terms, conditions, and exclusions of the relevant policy or policies.

11.2 The existence of insurance does not extend or increase the Company’s liability beyond that set out in these Terms and Conditions.

11.3 The Customer is strongly advised to obtain suitable insurance cover for their Goods, particularly for high-value items, and not to rely solely on the Company’s insurance arrangements.

12. Parking, Access, and Charges

12.1 The Customer is responsible for ensuring that suitable parking is available for the Vehicle at both collection and delivery locations, taking into account any local restrictions.

12.2 Any parking fines or penalties incurred as a direct result of instructions given by the Customer or lack of appropriate parking arrangements may be charged to the Customer.

12.3 If inadequate access or parking significantly delays the Services, the Company may charge for additional time at its standard hourly rates.

13. Complaints

13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as possible so that steps can be taken to address the issue.

13.2 Complaints relating to loss or damage to Goods or property should be submitted in writing, with reasonable details and any available evidence, within a reasonable time after completion of the Services.

13.3 The Company will investigate complaints in good faith and aim to respond within a reasonable time. This procedure does not affect the Customer’s legal rights.

14. Data Protection and Privacy

14.1 The Company will collect and process personal data provided by the Customer for the purposes of managing bookings, providing the Services, handling payments, and complying with legal obligations.

14.2 The Company will take reasonable steps to protect personal data and will not sell or disclose it to third parties except where necessary to provide the Services, process payments, or meet legal requirements.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.

16.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services, and supersede any prior discussions, correspondence, or understandings.

16.4 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.